Our Team

Patrick’s career in public safety spans 19 years. He completed his undergraduate at CCSU in sociology with a minor in criminology. He is a nationally registered and state licensed paramedic and EMS-Instructor.  He has been with New Britain EMS for over 17 years working as an EMT, Field Training Officer, paramedic, Shift Lieutenant and Lieutenant of Professional Standards

Patrick now serves as the Captain of Professional Standards and Training for New Britain EMS. In this role he manages internal training, education, staff development, quality improvement, and community outreach for the New Britain EMS operations division as well as functioning as the Director of the New Britain EMS Academy and CCPEPC.

Patrick has an interest in wellness and mental health and is currently in graduate studies pursuing a master’s degree in clinical mental health counseling.

Victor’s career in emergency services spans over 32 years. He has functioned in many aspects in EMS including the military, rural, suburban and urban environments. Victor is a retired state Firefighter/Paramedic after twenty combined years with Bradley International Airport Fire Rescue and the University of Connecticut Health Center Fire Department. He has taught at the paramedic level for over sixteen years serving in the role has adjunct faculty and clinical educator. He has an Associate’s Degree in Paramedic Studies from Capital Community College and is an Emergency Medical Services Instructor. Victor worked for New Britain EMS has a per diem paramedic and after his retirement from the fire service became a shift Lieutenant.

He is the lead instructor for the Paramedic program. Victor brings a wealth of experience and compassion for teaching. He is a highly motivated and dedicated member of the Academy staff.

Kristen has been with the academy since 2013 and involved in EMS training since 2009. She is a certified EMT and functions as our American Heart Association Training Center Coordinator. Kristen has grown our AHA training center to operate in both Connecticut and Massachusetts and serves as New England Regional BLS Faculty for the AHA. She has recently been named the NBEMSA Training Center and Outreach Coordinator handling activities such as SAFE sitter, and various other New Britain EMS outreach initiatives.

Instructor Hess is a Nationally Registered and Ct licensed paramedic with over 11 years of field, educational, quality improvement, and supervisory experience. He has a background in city and urban EMS with experience delivering care as both a transport and intercept medic. Instructor Hess is a Connecticut EMS-Instructor as well as a PALS, ACLS, and BLS instructor. He has been involved in EMS education since 2015 and also remains active as a paramedic with the New Britain EMS Operations Division.